Refund & Returns
At Nishmanafrica.co.za, we aim to provide high-quality, authentic grooming products and a reliable shopping experience. This Refund & Returns Policy explains your rights and our procedures in accordance with the Consumer Protection Act (CPA), South Africa.
1. Eligibility for Returns
You may request a return or refund if:
- The product is defective, damaged, or incorrect
- The product was delivered in error
- The product is not of acceptable quality as required by the CPA
All return requests must be submitted within 7 days of delivery.
2. Non-Returnable Items
For health and hygiene reasons, the following items are not eligible for return, unless defective or incorrect:
- Opened or used grooming products
- Products with broken seals
- Items damaged due to misuse or improper handling
3. Condition of Returned Products
To be eligible for a return:
- Products must be unused and in original packaging
- All seals, labels, and accessories must be intact
- Proof of purchase is required
Returned items that do not meet these conditions may be declined.
4. Return Process
To initiate a return:
- Email us at info@nishmanafrica.co.za within 7 days of receiving your order
- Include your order number and reason for the return
- Our support team will provide return instructions
Do not send products back without prior approval.
5. Refunds
- Approved refunds will be processed after the returned product has been received and inspected
- Refunds will be issued using the original payment method
- Processing times may vary depending on your payment provider
6. Replacements
If the product is defective or incorrect, you may choose:
- A replacement product (subject to availability), or
- A refund
Replacement shipping will be arranged once the return is approved.
7. Return Shipping Costs
- If the return is due to our error (defective or incorrect item), return shipping costs will be covered by us
- If the return is due to customer preference or error, return shipping costs may be the responsibility of the customer
8. CPA Rights
Nothing in this policy limits your rights under the Consumer Protection Act of South Africa.
You are entitled to fair, safe, and quality products as protected by law.
9. Changes to This Policy
We reserve the right to update or modify this Refund & Returns Policy at any time.
Any changes will be posted on this page.
10. Contact Us
If you have any questions regarding refunds or returns, please contact us: